Privacy Policy

Last Updated: June 10, 2025

Welcome to shivanita.com (“we,” “our,” or “us”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit and make purchases through our e-commerce website, shivanita.com.

By accessing or using shivanita.com, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that is necessary to process your orders and provide you with our services. This includes:

  • Personal Identification Information:
    • Name (first and last)
    • Email address
    • Phone number
  • Contact Information:
    • Physical address (for shipping purposes)
  • Payment Information:
    • Details required to process payments (e.g., credit card number, expiry date, CVV – collected securely via our payment gateway. We do not store full payment card details on our servers.)

2. How We Collect Your Information

We collect your personal information directly from you when you:

  • Register an account on our website.
  • Place an order for products.
  • Contact us for inquiries or customer support.

3. How We Use Your Information

We use the information we collect for the following primary purposes:

  • Order Processing: To process and fulfill your product orders, including packaging and shipping.
  • Communication: To communicate with you regarding your orders, account, and customer service inquiries.
  • Customer Support: To provide effective customer support and address any issues you may encounter.

4. Sharing Your Information

We understand the importance of your privacy and limit the sharing of your personal data. We will share your information only in the following circumstances:

  • Shipping Companies: We share your name, physical address, and phone number with third-party shipping companies to facilitate the delivery of your orders. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • Payment Processors: We use secure third-party payment gateways to process your payments. Your payment information is directly submitted to these gateways, and we do not store sensitive payment details on our servers.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. These measures include:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to secure data transmission between your browser and our servers.
  • Secure Servers: Your personal data is stored on secure servers with restricted access.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have certain rights regarding your personal data. These rights may include:

  • Right to Access: You have the right to request access to the personal data we hold about you.
  • Right to Correction: You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
  • Right to Grievance Redressal: You have the right to get your grievances addressed in a time-bound manner.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.

7. No Age Restrictions

Our website is not specifically designed for or restricted to users of a certain age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@shivanita.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.